Most questions are answered below and in the Help Center. If you still need us, email support@mealgenai.app and we will reply within two business days.
Bought Premium but it is not showing? In the app, open Account (the person icon), tap your plan status, and tap Restore Purchases, using the Apple Account you purchased with. To cancel, go to iPhone Settings → your name → Subscriptions → MealGen AI. Refunds are handled by Apple.
Open Account → Connect Apple Health in the app. Then, in the Health app, tap your profile picture → Apps → MealGen AI and check that body weight and the dietary categories are allowed. MealGen AI writes calories, protein, carbs, and fat for food you log; fiber and water are not synced. MealGen AI needs iOS 17 or later.
Make sure camera access is allowed in Settings → MealGen AI. Take the barcode photo centered and well lit, or type the barcode number instead. AI label scan is a Premium feature; retake the label photo straight-on if it misreads. You can always add the food by search instead and adjust the serving.
Email support@mealgenai.app from your account email with the subject "Delete my MealGen AI account". We will delete your account and associated data within 30 days and confirm by email. Cancelling a subscription must still be done in Apple subscription settings.
Include your iPhone model, iOS version, and a short description of what you expected to happen. Screenshots help. Never send your password — we will never ask for it.
See also our Privacy Policy and Terms of Use. For general app questions, the homepage FAQ covers plans, targets, and logging.
